UPPERHAND PERFORMANCE PRODUCTS

PRIVACY POLICY

Effective Date: 03/04/2026
Last Updated: 3/04/2026

Upperhand Performance Products ("UPP", "we", "us" or "our") respects your privacy and is committed to protecting the personal information we collect and hold.

This Privacy Policy explains how UPP collects, holds, uses and discloses personal information in connection with our business, website, online sales, products, customer enquiries, orders, deliveries, warranty claims and related services.

Upperhand Performance Products
ABN: 38 677 156 998
Location: Berkeley Vale, NSW 2261, Australia
Website: upperhandperformanceproducts.com.au

UPP aims to handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), to the extent those obligations apply to our business.

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1. What Personal Information We Collect

The type of information we collect depends on how you interact with UPP.

We may collect:

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Contact information

• Name;

• Email address;

• Telephone or mobile number;

• Billing address;

• Delivery address; and

• Other contact information you voluntarily provide.

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Order and transaction information

When you purchase products from UPP, we may collect:

• Products purchased;

• Order number;

• Order date;

• Purchase amount;

• Billing and delivery information;

• Shipping and tracking information;

• Payment transaction information;

• Warranty information; and

• Information relating to returns or product issues.

 

Vehicle and technical information

Where relevant to a product enquiry, purchase, installation or warranty claim, we may collect information such as:

• Vehicle make and model;

• Model year;

• Engine and drivetrain information;

• Vehicle identification information where voluntarily provided;

• Vehicle modifications;

• Performance specifications;

• Product fitment information;

• Installation details; and

• Photographs or videos supplied to us.

This information may be necessary to answer technical enquiries, assess product suitability or investigate warranty claims.

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Communications

We may retain information contained in communications between you and UPP, including:

• Emails;

• Website enquiries;

• Telephone enquiries;

• Warranty correspondence;

• Return requests;

• Technical support enquiries; and

• Other customer communications.

 

Website and technical information

When you visit our website, certain technical information may be automatically collected by our website platform or associated service providers.

This may include:

• IP address;

• Browser type;

• Device type;

• Operating system;

• Date and time of access;

• Pages visited;

• Referring website;

• General website usage information; and

• Other technical information necessary for website operation and security.

 

2. Information We Do Not Require

Customers are not required to create a Wix customer account in order to purchase products from UPP.

UPP does not currently use Wix customer accounts as part of our ordinary online sales process.

We also do not currently use:

• Google Analytics;

• Meta/Facebook advertising technologies;

• Wix marketing tools; or

• Wix Payments.

If our use of third-party technologies changes, this Privacy Policy may be updated accordingly.

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3. How We Collect Personal Information

We generally collect personal information directly from you.

This may occur when you:

• Place an order;

• Complete checkout;

• Contact us;

• Submit a website enquiry;

• Request technical assistance;

• Make a warranty claim;

• Request assistance with a product;

• Subscribe to communications where offered; or

• Otherwise voluntarily provide information to us.

We may also receive limited information from third parties where reasonably necessary to process a transaction, deliver an order, process a payment or administer a warranty claim.

 

4. Why We Collect Personal Information

UPP may collect, hold, use and disclose personal information for purposes including:

• Processing and fulfilling orders;

• Processing payments;

• Arranging delivery;

• Providing tracking information;

• Responding to customer enquiries;

• Providing technical assistance;

• Assessing product suitability;

• Processing warranty claims;

• Processing returns or other customer remedies;

• Maintaining business and transaction records;

• Communicating with customers about orders;

• Improving our products and services;

• Maintaining website security and functionality;

• Preventing fraud or misuse;

• Meeting legal and regulatory obligations;

• Resolving disputes; and

• Other purposes reasonably necessary to operate our business.

 

5. Website Platform

The UPP website is built and operated using the Wix website platform.

Wix may process certain technical information associated with visitors to the website in order to provide website hosting, security, functionality and related services.

Information processed through the website platform may include technical information such as IP address, browser and device information and website usage information.

UPP does not require customers to create a Wix account to purchase products.

Wix's handling of personal information is also subject to Wix's own privacy policy and terms.

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6. Payment Providers

UPP currently accepts payments through third-party payment providers, including PayPal.

UPP may introduce additional payment providers, including Stripe, in the future.

Where a third-party payment provider processes a transaction, that provider may collect and process personal and payment information in accordance with its own privacy policy and terms.

UPP does not ordinarily receive or store complete payment card details processed directly by the relevant payment provider.

UPP may receive transaction information necessary to confirm payment, fulfil an order, provide customer service and maintain appropriate business records.

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7. Shipping and Delivery

UPP uses third-party delivery and freight providers, including Australia Post, to deliver products.

UPP may provide the delivery provider with information necessary to fulfil an order, which may include:

• Customer name;

• Delivery address;

• Contact details;

• Order information; and

• Tracking or delivery information.

UPP does not currently operate a direct Australia Post website integration.

For international orders, relevant information may also be provided to customs authorities, freight providers, customs brokers or other parties where reasonably necessary to facilitate delivery or comply with applicable laws.

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8. Cookies and Similar Technologies

Our website may use cookies and similar technologies associated with the Wix website platform and other services necessary to operate the website.

These technologies may be used to:

• Maintain website functionality;

• Operate shopping cart functionality;

• Maintain website security;

• Remember certain preferences;

• Improve website performance; and

• Obtain basic information about website usage.

UPP does not currently use Google Analytics or Meta advertising technologies.

You may be able to control or disable cookies through your web browser. However, disabling certain cookies may affect website functionality.

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9. Marketing Communications

UPP may send marketing communications where you have provided appropriate consent or where otherwise permitted by applicable law.

Marketing communications may include information about:

• New products;

• Product releases;

• Promotions;

• Sales;

• Events;

• Company news; and

• Other UPP products or services.

You may unsubscribe from marketing communications at any time using the unsubscribe facility provided in the communication or by contacting UPP.

Unsubscribing from marketing communications will not prevent UPP from sending necessary transactional communications, such as order confirmations, shipping information or warranty correspondence.

UPP does not currently use Wix marketing tools, Google Analytics or Meta advertising technologies for its marketing activities.

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10. Disclosure of Personal Information

UPP may disclose personal information to third parties where reasonably necessary to operate our business or provide products and services.

Depending on the circumstances, these parties may include:

• PayPal and other payment providers;

• Australia Post and other delivery or freight providers;

• Customs authorities and customs brokers;

• Website hosting and technology providers;

• IT and cloud service providers;

• Professional advisers;

• Accountants;

• Legal advisers;

• Insurers;

• Manufacturers or suppliers where necessary to assist with a product or warranty matter;

• Government agencies and regulators where required or authorised by law; and

• Other contractors or service providers reasonably necessary to operate our business.

UPP does not sell personal information as a standalone commercial product.

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11. Overseas Disclosure

UPP sells products internationally and may use service providers that operate or process information outside Australia.

Personal information may therefore be disclosed to, stored by or accessed by overseas recipients where reasonably necessary to provide our services or operate our business.

This may include overseas providers involved in:

• Website hosting and operation;

• Payment processing;

• Information technology;

• Cloud services;

• Communications;

• International shipping; and

• Other business services.

The countries in which personal information may be processed may change depending on the service providers used by UPP.

Where required by applicable law, UPP will take reasonable steps in relation to overseas disclosure of personal information.

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12. How We Protect Personal Information

UPP takes reasonable steps to protect personal information from:

• Misuse;

• Interference;

• Loss;

• Unauthorised access;

• Unauthorised modification; and

• Unauthorised disclosure.

Security measures may include appropriate access controls, authentication, secure systems, service-provider security measures and other reasonable technical and organisational safeguards.

No method of transmitting or storing information electronically can be guaranteed to be completely secure.

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13. How Long We Keep Personal Information

UPP retains personal information for as long as reasonably necessary for the purposes for which it was collected.

This may include retaining information to:

• Fulfil orders;

• Maintain accounting and business records;

• Administer warranties;

• Resolve disputes;

• Meet legal obligations;

• Respond to customer enquiries; and

• Protect UPP's legitimate business and legal interests.

When personal information is no longer required, UPP will take reasonable steps to securely destroy or de-identify it, subject to applicable legal requirements.

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14. Access to Personal Information

You may request access to personal information that UPP holds about you.

To make an access request, contact UPP using the details provided at the end of this Privacy Policy.

We will respond to access requests within a reasonable period.

In some circumstances, applicable privacy law may allow or require us to refuse access to particular information.

Where appropriate, we will explain the reason for any refusal.

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15. Correction of Personal Information

UPP aims to ensure that personal information it holds is accurate, complete and up to date.

If you believe that information we hold about you is inaccurate, incomplete or out of date, please contact us and request a correction.

We will take reasonable steps to correct information where appropriate.

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16. Anonymity and Pseudonymity

Where reasonably practicable and lawful, you may deal with UPP anonymously or using a pseudonym.

However, anonymity or pseudonymity will generally not be practical where identification is reasonably necessary to:

• Place an order;

• Arrange delivery;

• Process a payment;

• Process a warranty claim;

• Address a return or other customer remedy; or

• Provide certain customer services.

 

17. Sensitive Information

UPP generally does not need to collect sensitive information such as health information, racial or ethnic information, religious beliefs, political opinions or biometric information to operate its business.

We ask that customers do not provide sensitive information unless it is reasonably necessary for a particular purpose.

Any sensitive information received by UPP will be handled in accordance with applicable privacy requirements.

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18. Children's Privacy

Our products and website are not specifically directed towards children.

UPP does not knowingly seek to collect personal information from children where it is unnecessary for our business activities.

If you believe a child has provided personal information to UPP unnecessarily, please contact us.

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19. Data Security Incidents

If UPP becomes aware of a data breach involving personal information, we will assess and respond to the incident in accordance with applicable law.

Where the Notifiable Data Breaches scheme applies and notification is required, UPP will comply with the relevant notification requirements.

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20. Third-Party Websites

Our website may contain links to third-party websites.

Third-party websites operate under their own privacy policies and terms.

UPP is not responsible for the privacy practices, security or content of third-party websites.

Customers should review the privacy policy of any third-party website before providing personal information.

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21. Social Media

UPP may operate social media pages or accounts.

If you interact with UPP through a social media platform, that platform may collect and process information in accordance with its own privacy policy and terms.

UPP may receive information that you choose to provide through those platforms.

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22. Privacy Complaints

If you believe UPP has handled your personal information in a way that does not comply with applicable privacy requirements, you may make a privacy complaint to us.

Please contact:

Upperhand Performance Products
Berkeley Vale, NSW 2261
Australia

Email: upperhandperformanceproducts@gmail.com

Please provide sufficient information for us to understand and investigate your complaint.

We will aim to acknowledge and investigate privacy complaints within a reasonable period and seek to resolve them fairly and promptly.

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23. Complaints to the OAIC

If you are not satisfied with our response to a privacy complaint, or if your complaint has not been resolved within a reasonable period, you may contact the Office of the Australian Information Commissioner (OAIC).

The OAIC provides information about privacy complaints and the complaint process through its website.

UPP generally recommends that you contact us first and give us a reasonable opportunity to investigate and resolve your complaint.

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24. Changes to This Privacy Policy

UPP may update this Privacy Policy from time to time to reflect changes to:

• Our business;

• Our website;

• Our service providers;

• Our information-handling practices;

• Applicable laws; or

• Technology.

The current version of this Privacy Policy will be published on our website.

The Last Updated date at the beginning of this document indicates when the policy was most recently revised.

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25. Contact Us

For questions about this Privacy Policy, requests to access or correct personal information, or privacy complaints, please contact:

Upperhand Performance Products
ABN: 38 677 156 998
Location: Berkeley Vale, NSW 2261, Australia
Website: upperhandperformanceproducts.com.au
Email: upperhandperformanceproducts@gmail.com

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26. Availability of This Privacy Policy

This Privacy Policy is available free of charge on the UPP website.

A copy may also be requested from UPP using the contact details above.

UPP aims to make this Privacy Policy readily accessible and reasonably easy to understand.